These terms and conditions govern the use of the www.checkin2.com website and set out the rights and obligations of all users (either as individuals or groups) and those of Checkin2 (hereby after referred to as ch2) in relation to the services offered.

Before ticking the box to accept these Terms and Conditions, please read them carefully as by ticking you will be consenting to be bound by them. Please only click on the confirm button if you understand and agree with all of the Terms and Conditions. If you have any questions about our Terms and Conditions, please email us at customerservice@checkin2.com

Parties

These Terms and Conditions are made between Ch2 (Checkin2 limited) and whosoever shall use this website (the client).

For persons who are resident in the United Kingdom or any other country of the European Union, the applicable booking and purchase conditions are those which are set by the Accommodation Provider. By making a reservation on the Site you enter into a contract with the Accommodation Provider itself rather than with Ch2. Ch2 acts as agent only for each of the Accommodation Providers to provide you with information on the Accommodation and with an on-line reservation service. Ch2’s sole responsibility to you in providing the on-line reservation service is to pass your reservation details entered on the Accommodation Provider. Ch2 shall not accept any liability for any loss or damage you may suffer or incur as a result of the incorrect processing of your reservation details by the Accommodation Provider, or the Accommodation provided to you by the Accommodation Provider. Residents of other countries must identify themselves as such at the time of booking or purchase and ascertain whether the booking or purchase will be accepted from their country of residence and the conditions applicable to their booking or purchase.

Ch2 provides information concerning the price and availability of Accommodation, together with a range of other information to assist in making a reservation of Accommodation. Prices, restrictions and availability of goods and services may change without notice and reservations are subject to applicable taxes and fees. By completing the information boxes and clicking 'confirm' on the reservation page you are entering into a contract with Ch2 for the provision of all the services of the Site, including the publication of pricing, availability and other information concerning available Accommodation on the terms set out herein. Booking and purchase conditions contain limitations and exclusions of liability to any person(s) who books Accommodation with any of Accommodation Providers advertised on the Site. Cancellation and amendment charges are payable if a booking or other purchase is cancelled or amended after it has been confirmed.

Any reservations you make on the Site will be directly with the Accommodation Provider whose Accommodation you are booking. At the time of making any such reservation you are entering into a contract with the Accommodation Provider and not with Ch2. If you use the Ch2 online booking facility on the Site particular terms and conditions regarding availability, prices and cancellation may apply to each rate quoted and you should read carefully the rate details that are provided before proceeding to the ["confirm" section]. Each Hotel has certain rules relating to the occupancy of its accommodation. Any special needs must be notified to the Hotel in advance. Some Hotels may have additional terms and conditions.

Use of Site

The client may only use the website to make legitimate enquiries or bookings and hereby undertakes not to make any speculative, false or fraudulent booking or any booking in anticipation of demand.

The client also undertakes to provide correct and accurate information, including email and other contact details, and acknowledges that Ch2 may use these details in correspondence. Ch2 will contact you with booking information and any other service it offers, including special offers, although you can opt out of these at any time.

Making a Booking

A legally binding booking exists when the required information is input by the client and the confirm button is pressed. This may mean that the booking has been confirmed with the hotel directly or it may be an on request booking, where Ch2 will confirm within 24 hours. The client is advised which type of booking it is on a message displayed on screen.

The client acknowledges that by clicking on the confirm booking, he/she is authorising Go2 to secure the booking and to charge the credit/debit card with the total rate as shown.

Confirmations

Once the client has pressed the confirm button, a confirmation message will be displayed on screen. This confirmation forms the basis of the contract for the booking. The client has the option to print this message and with confirmed bookings, may wish to take the page to the hotel as proof of booking and pre-payment.

Where the booking is on request, Ch2 will send a confirmation email to the client as soon as the booking is secured. If Ch2 are not able to confirm the booking, Go2 will contact the client to advise them. It is often the case that we can offer an alternative to the original request, subject to availability.

It is the responsibility of the client to check the details of the confirmation are correct and as booked and to contact Ch2 as soon as possible if they are not.

Prices and Payment

Unless stated at the time of booking full payment will be required to secure the reservation.

Responsibility

By using the site, the client confirms they are willing and able to meet any liability incurred as a result thereof.

Reallocations/Changes to your accommodation

Whilst Checkin2 makes every effort to maintain arrangements for accommodation reservations as originally booked and confirmed to the client, some changes may occur for reasons beyond our control. The reasons may include but are not limited to: overbooking issues, closure of facilities at accommodation or full/partial closures of accommodation. We will make every effort to inform the client of any reallocation or change to the booked accommodation as soon as Checkin2 becomes aware and whilst it is desirable to advise the client well in advance of travel it may not always be possible and the client may receive notification of a change at short notice. We will always endeavour to contact the client at the earliest opportunity in person by telephone or email where this is not possible.

The accommodation providers reserve the right to change the clients’ accommodation to an alternative of the same or superior standard within the same resort.

Occasionally the accommodation providers may have to offer alternative accommodation of a lower standard or within a different resort to the original accommodation booked; in these circumstances compensation may be offered to the client by the accommodation providers, but is not guaranteed. Checkin2 strongly recommends that the client undertakes checks into any alternatives offered before agreeing to accept and before travelling.

When the accommodation providers are unable to confirm a suitable alternative, we reserve the right to cancel the booking and we will call the client (where a telephone number is provided) and an email notification will be sent to inform the client of the details. Where it is not possible to offer the client a suitable alternative or where the client chooses not to accept any alternative offered, Checkin2 will agree a full refund for the accommodation, provided the client makes that decision at least 1 day before departure date.

Please note, once the client has left to take up the accommodation, the client has no right to cancel the reservation and no refunds will be paid, in accordance with our cancellation policy.

We reserve the right to cancel the Contract between us if one or more of the booking items were listed at an incorrect price due to a typographical error or an error in the pricing information received by Checkin2 from our suppliers. If we do cancel the clients Contract we will notify the client by phone/e-mail/letter and re-credit to the clients account any sum deducted by Checkin2 from the credit/debit card as soon as possible. We will not be obliged to offer any additional compensation for disappointment suffered.

Amendment Policy

The client can amend the booking details at any time prior to departure but acknowledges that any changes are subject to availability and Checkin2 will charge an administration fee of £15 to cover administration. The client should note that if at any time they choose to cancel their booking in order to replace it with an amended booking which replaces the original or differs from the original booking in any way then the free cancellation option is not applicable and the subsequent booking will incur an amendment fee.

The client can request a new confirmation email to detail any amendments made.

Cancellation Policy

In the event of the client wishing to cancel a confirmed booking they will be subject to the following charges:

Hotels/Apartments/Car Hire

Free 24 hour cancellation: Unless stated at the time of booking the client can cancel within 24 hours of making the booking at no cost, excluding payment charges, amendment charges and Cancellation Protection charge, providing it is outside 8 days of arrival. Please see Fees and Charges for non-refundable items.The client should note that if at any time they choose to cancel their booking in order to replace it with an amended booking which replaces the original or differs from the original booking in any way then the free cancellation option is not applicable and the subsequent booking will incur an amendment fee.

All other Cancellations: The client will incur a fee charged at 100% of the total booking cost. No shows or curtailments in resort are charged at 100% of the total booking cost. However if the client takes advantage of Cancellation Protection then accommodation or car hire charges are fully refundable if cancellation request is notified before 72 hours of departure date. Checkin2 recommends that all clients source suitable insurance protection (in addition) to cover such eventualities as cancellations.

If the client fails to advise us of delayed arrival to the accommodation or car hire collection point the client will incur 100% of the total booking cost and may forfeit their booking.

Cancellation Protection

Cancellation protection can only be purchased at the same time as the booking is confirmed. Cancellation protection cannot be purchased at any time thereafter.

In the event of the client purchasing Cancellation Protection the client will not incur the standard cancellation fees stated under Cancellation Policy except where the cancellation notification is given within 72 hours of the departure date. All departure dates are booked as 00:01 on the given date. The client will be reimbursed with the cost of the accommodation or car hire in full, excluding any fees charged.

All payment charges, subsequent amendment charges and the Cancellation Protection charge paid by the client are excluded from Cancellation Protection and are non refundable.

Clients who have purchased Cancellation Protection and wishing to cancel a confirmed booking within 72 hour of departure will be subject to the charges outlined under the section Cancellation Policy.

Fees and Charges

The following fees are non-refundable under any circumstance:

Credit Card % Charge
Amendment Charges - £15.00 per amendment
Cancellation Protection Charge

Lowest Price Guarantee – Conditions of Acceptance

If within 24 hours of booking, the client informs us that the same room type, in the same hotel, for the same dates, the same board basis and same number of people is available at a lower price online then Checkin2 agrees to refund the difference. The following conditions apply:

• If the client finds a lower rate for the same hotel, room type, and check-in and check-out dates on any other web site within 24 hours following a confirmed reservation on Checkin2.com then Checkin2 will refund the difference.
• To submit a refund request, the client must send an email within 24 hours of the Checkin2 purchase to customerservice@Checkin2.com containing the following information:

• Checkin2 Booking confirmation number
• Client name
• Telephone number (including area code)
• Hotel Name
• Room type
• Check-in and check-out dates
• Number of people
• Rate quoted
• Name of company and Complete Web address (URL) reflecting the lower rate you found on-line for the same dates and hotel room type you purchased on Checkin2.com

The Checkin2 Travel Team will contact the client via email. If we are unable to replicate the lower rate, we will request additional information and documentation (such as a screen print) from the client in order to verify the lower on-line rate. Please keep a copy of all such documentation.

• Upon verification of the lower on-line rate, Checkin2 will refund the difference to the credit card used to make the reservation within approximately 7 business days.
• The Lowest Price Guarantee can only be applied for and agreed once for each accommodation booking - subsequent price matches after the first application has been submitted will not be considered. Only one price match will apply per accommodation.
• The Lowest Price Guarantee applies only to on-line rates available to the general public. It does not apply to membership or corporate rates or special discounted rates including, but not limited to, AARP, AAA, military, government, or convention rates.
• The Lowest Price Guarantee does not apply to hotel rooms purchased through or in combination with frequent stay, loyalty, points or other reward type programs, rooms purchased through coupon promotions, won through contests or sweepstakes or transferred or rooms purchased on websites that do not allow you to see the name of the hotel until your reservation is complete.
• The Lowest Price Guarantee applies to the rate for room nights only. Promotional packages, deals, or bundles that may include additional amenities such as parking, meals, or entertainment are not eligible.
• Checkin2 reserves the right to deny any claims that cannot be verified, or for which the client has provided incomplete, inaccurate or misleading information.
• Checkin2 will not be liable for the payment of any refunds under the Lowest Price Guarantee with respect to rates loaded in error by Checkin2 or the Accommodation Provider or the hotel or any printing, typographical, administrative or technological errors in any materials relating to rates backed by the Lowest Price Guarantee.
• These Lowest Price Guarantee Terms and Conditions include and incorporate by reference the standard Checkin2 Terms and Conditions.
• Checkin2 reserves the right to modify or cancel the Lowest Price Guarantee at any time without prior notice. Any modification will be effective upon posting of modified Lowest Price Guarantee Terms and Conditions on the Checkin2.com web site. Any cancellation will be effective immediately upon removal of references to the Lowest Price Guarantee and the Lowest Price Guarantee Terms and Conditions from the Checkin2.com web site.

Accuracy of information

Ch2 and its suppliers have taken reasonable care to ensure that the content of the website including all hotel details and additional information are accurate. Ch2 publishes information provided by the hotels in good faith.

The client acknowledges and accepts the Ch2 cannot be held responsible for any inaccuracies in such information, nor can liability be accepted for changes to facilities which are not notified to Ch2 by the hotel in question.

The client also acknowledges that:

(i) While Ch2 endeavours to keep accurate and up-to-date information contained on this website, Ch2 cannot be responsible for errors, omissions or misleading information contained in the hotel details and additional information

(ii) The website content may contain errors

Hotel facilities

The client acknowledges that the availability of the facilities and features listed for each hotel are under the direct control of the hotel and as such Ch2 cannot be held responsible if those facilities or features are not made available to the client during their stay. If a facility or feature is of particular importance to the client, then the client must make Ch2 aware of this, to enable the information to be confirmed.

Car Parking

The client acknowledges that the inclusion in the hotel’s facilities of car-parking means that a provision is made by the hotel for car parking, the availability and cost of which is determined by the individual hotel. Car-parking may not always be on-site. It is the responsibility of the client to check the availability and cost of car-parking provided by the individual hotel.

Complaints

Any complaint regarding the hotel should be notified to the Hotel Reception or to the relevant hotel representative during the client’s stay and the hotel management must be given adequate opportunity to rectify the situation at the time. Where any such complaint is not rectified by the hotel in question to the client’s satisfaction, the client should contact Checkin2 immediately and Checkin2 will endeavour to assist. The overseas contact details for Checkin2 can be found at the bottom of your confirmation voucher – it is imperative that you take your booking confirmation voucher with you when you travel. Should the client remain dissatisfied a further complaint should be made in writing to Checkin2, not later than 7 days after termination of the hotel stay. Those complaints made outside of 7 days of return and complaints that have not been notified to Checkin2 whilst in resort will not be considered. Written complaints can be emailed to customerservice@checkin2.com or sent to Checkin2, Lakeview House, 53 Tanfield Lane, Northampton, NN1 5RN

Warranties, Representations, Conditions and Terms

All terms, representations, conditions and warranties (whether implied or made expressly) relating to the site and any connected services to the extent permitted by any applicable law and the English courts are hereby excluded.

Consequential Loss

Under no conditions and in no event shall Ch2 or its suppliers be liable for any consequential or special damages or losses, however arising (including but not limited to negligence or breach of these terms and conditions) or for any loss of data, profit, revenue or business, howsoever caused, even if that loss or damage was foreseeable by, or the possibility of it was brought to the attention of Ch2.

Limitation of Liability

Notwithstanding the foregoing, Ch2 liability to the client and/or any third parties is in any and all circumstances limited to the lesser of either:

a) the amount paid by the client for the booking;

or

b) £500. (Whichever is the lesser amount)

Assignment

The client may not assign, convey, sub-contract or delegate any rights, duties or obligations hereunder except with the written consent of Ch2.

Intellectual Property

The client acknowledges that all intellectual property rights in and relating to this website are solely owned by or licensed to Ch2. The content or data found on the website may not be reproduced, sold, transferred or modified without the prior written consent of Ch2. Neither may the client modify, duplicate, display, copy, reproduce, licence, publish, transfer or sell any information, software, products or services obtained from the website without the prior written consent of Ch2. The client further acknowledges that they must not use any of these intellectual property rights, except to the extent necessary to make a booking in the manner anticipated by these terms and conditions.

System Integrity

The usage of any device, routine or software which inhibits or interferes with the running of the Ch2 website or any booking concluded upon it is prohibited. Any action which creates a load on the Ch2 website or infrastructure which may be considered unreasonable or disproportionate is prohibited.

Website Access

Ch2 do not guarantee continuous access without interruption to its website, nor do Ch2 guarantee secure access to its services. The performance of the Ch2 website may be interfered with by many factors outside our control.

Amendment to these Terms and Conditions

Ch2 reserve the right to amend these Terms and Conditions at any time. Updates will be effective 5 days after they are posted on the Ch2website. This agreement cannot otherwise be altered without prior consultation with Ch2.

Severability

These terms shall be deemed severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law and such determination shall not affect the validity and enforceability of any other remaining provisions.

Headings

The headings used in these Terms and Conditions are included for convenience only and shall not define, extend, limit or otherwise affect these Terms and Conditions.

Force Majeure

If as a consequence of Force Majeure, Ch2 is obliged to curtail, alter, or cancel a booking, the client shall not be entitled to claim compensation for any loss arising as a consequence of the said curtailment, alteration or cancellation. The term Force Majeure included but is not limited to Acts of God, natural disaster, fire and any other destruction of any accommodation booked, riots, acts of war or civil commotion, exercise of legislative, municipal, military or other reason beyond the control of Ch2.

Entire Agreement

These terms contain the entire agreement between Go2 and the client and supersedes any prior understandings or agreements (whether oral or written) regarding the subject matter and may not be amended or modified unless expressly agreed by Ch2 in writing.

Governing Law

These Terms and Conditions are subject to English Law and to the exclusive jurisdiction of the Courts of England.

Checkin2 Limited, Lakeview House, 53 Tanfield Lane, Northampton, NN1 5RN

Feedback and comments to customerservice@checkin2.com

Checkin2 2004 All Rights Reserved

Use of this site is subject to the terms and conditions and the privacy statement.

Privacy Statement

Your right to privacy is very important. We recognize that when you choose to provide us with information about yourself you trust us to act in a responsible manner. We believe this information should only be used to help us provide you with a better service. That's why we have in place a privacy policy to protect your personal information. That policy is set out below:

We will never collect sensitive information about you without your specific consent. The information we hold will be accurate and up to date. You can check the information we hold about you by e-mailing us at: customerservice@checkin2.com

If you find any inaccuracies we will delete or correct them promptly. The personal information that we hold will be held securely in accordance with our internal security policy and the law and the Which Web Trader Code.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a 'cookie' which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you change your browser settings.