Checkin2

You can either use our search facility on the left-hand side of the home page to enter your specific request. If it is a more general “look-around”, you may find the fast-search buttons on the right more helpful. Back to Top

2. What types of room are available.

Room types on offer will vary from hotel to hotel. The room types available can be seen on the Hotel Information page. Back to Top

3. The rate includes breakfast - What is included in a standard breakfast.

Breakfast will vary according to the hotel and could be several different types: continental, cold buffet, hot buffet, full English etc. The breakfast type should be stated on the Hotel Information page. If you need further information, please call us. Back to Top

4. How do your prices compare.

Our aim is to ensure that our prices are competitive with the published rates of hotels and our competitors. Back to Top

5. How do I amend or cancel my booking.

If you need to amend or cancel your booking you must contact us and not the hotel directly. There is an amendment fee of £15 and you must be aware that any date changes will be subject to availability. Any cancellations will be subject to our cancellation policy as set out in our terms and conditions. Back to Top

6. What is your cancellation policy.

Please see our terms and conditions for our full cancellation policy. Back to Top

7. Do you have any special offers.

All our rates are “special” as we have negotiated the best deals we can for the hotels we feature. However, we do also get even more special “special offers” which we promote on the appropriate pages of our website! Back to Top

8. Can I get access to more information on the hotel I’m staying in.

The hotel information page contains full details on the hotel itself, the facilities and location information. If you need any further information, please call 0871 224 0040. Back to Top

9. What is your policy on children.

Policy on children varies from hotel to hotel, which is why we ask you to enter the ages of any children when you enter your details. In most cases, a child under 12 can stay in a family room with 2 adults free of charge, although there will usually be an extra breakfast charge for them. Children aged 12 and over are usually charged as adults. Back to Top

10. I’ve called the hotel and they say they are full but you have rooms available. How can that be.

Some of the hotels we advertise are only available at the rate shown on request. In this instance, we will receive the details of your booking and then check with the hotel to see if the date you have requested is available. We will always be back to you within 24 hours, if not much sooner and you are advised that this is the case in a message displayed to you on our website. Back to Top

11. What happens when I press book and how long will it take to confirm my booking.

If the hotel you have requested is available to book online, you will receive an email from us confirming the details of your booking.

If the accommodation is only available on request, you will be informed of this when you press “book” and we will confirm to you within 24 hours as to whether your booking has been confirmed. Back to Top

12. Why can I not find a particular hotel that was available yesterday.

The majority of hotels you will find on our website are available to book instantly in real-time. If we operate this way with a particular hotel, once they no longer have availability, they will fail to show up in any search results. We advise all our customers to book as early as possible, once you have found what you are looking for, to avoid disappointment. Back to Top

Payment Queries

13. Do I have to pay the whole amount at the time of booking.

Depending on our arrangement with the particular hotel you have chosen we will either take the full amount from the credit card that you have supplied at the time of booking or you will pay the hotel on departure. Your booking confirmation will clearly state which method of payment applies. In either event, you must supply your credit card details to hold the reservation. Back to Top

14. What credit/debit cards do you accept.

We accept Visa, Delta, MasterCard, Amex and Switch. Back to Top

15. Are all my details- personal and financial – secure.

Yes – all of your personal and financial details are encrypted by our secure server software. We use the highest level of encryption possible to protect the confidentiality of our customers, so that you can make an online payment with confidence. Our site is authenticated and SSL encryption enabled by VeriSign. You can view our certificate here

We also respect your privacy. We never pass on your information to another company, or contact you about related products or services without your consent. Please see our Terms and Conditions for more information on our Privacy Policy. Back to Top

16. Is the total price shown, per person or per room.

The price shown is for the total stay. Back to Top

17. If I’m paying the hotel direct on departure, why do I have to give you my credit card number.

If we have informed you that you need to pay the hotel directly on check-out, we will still need your credit card details to hold the room for you. We store this information in case an amendment or cancellation charge should become applicable. Back to Top

18. Can I book direct with your Call Centre rather than online.

We have a Customer Services Team who are happy to answer your queries - please call them on 0871 224 0040. However, if the booking is completed for you by one of our representatives, rather than online, there will be an additional £5 charge. Back to Top

19. I don’t have a credit card. Can I still book.

You need either a Credit or Debit card to make an online reservation. You may pay by cheque provided that your cheque clears at least 7 days before your check-in date. Please call us if you wish to use this payment method. Back to Top

20. Do I pay a booking fee.

There are no fees for booking online but if a member of our Customer Services Team makes the booking for you over the telephone, there will be a £5 charge. Back to Top

21. Are taxes included in the rate.

All our rates are fully inclusive of taxes. Back to Top

22. What is a single supplement.

Hotels reserve the right to charge a supplement for single or double/twin for sole occupancy bookings are made. This is reflected in the prices we charge. Back to Top

Confirmation Queries

23. What documentation will I receive.

You will receive an email from us detailing your booking, which you may like to print out to take with you to the hotel for reference. We do not issue vouchers. Back to Top

24. Do I need to contact the hotel directly.

No there is no need to contact the hotel before you arrive. If you have any queries, please let us know. Back to Top

25. I didn’t receive my email confirmation – what should I do.

Emails are automatically sent by our computer system. It is not possible to guarantee delivery of this email as receipt may be subject to the security settings or filters on your computer. If your booking is “on request” and you have not received an email within 24 hours, please call us on 0871 224 0040. Back to Top

26. I have lost the details of my booking – what should I do.

If you cannot find the email confirmation that we have sent to you, please don’t worry. You should not need it at the hotel anyway – the hotel is simply booked under your own name. Alternatively, please call us on 0871 224 0040 and we can arrange for a new confirmation to be sent to you. Back to Top

27. How do I find directions to the hotel.

The address and location of the hotel can be found on the hotel information page, as well as any information we may have regarding useful routes, nearest airports etc. If you cannot find what you are looking for, please let us know and we will try and help you. Back to Top

28. I’ve called the hotel and they have no record of my booking. What should I do.

Please call us on 0871 224 0040 and we will find out why and put your mind at rest. Back to Top

29. Do I need to quote my Go2 reference number at the hotel.

No. That is our reference to enable us to locate your booking details easily and although we will give this to the hotel for their records, they will have your booking stored under their own reference system. Back to Top

Problems.

30. Who can I call if there are any problems.

Just call our reservations team on 0871 224 0040 and they will help you, during call centre hours. Out of hours, you will be diverted to an emergency number. Back to Top

31. What if I arrive late at the hotel.

If you anticipate a delay in your arrival, please notify a member of our Customer Service Team on 0871 224 0040. Back to Top

32. How do I make a complaint.

If there is a problem with the hotel itself or the service provided by the hotel, please refer the problem to the hotel management. If the matter is not resolved, then please let us know. We choose our hotel partners carefully and will gratefully receive any feedback relating to the service you have received.

If the problem is with our website or our service levels, initially please call and speak to a member of our reservations team on 0871 224 0040 and we will try and put the matter right for you. If you are still not satisfied, you can ask to speak to the Call Centre Manager. If you still feel that the matter has not been dealt with to your satisfaction, please write to The Managing Director, Go2, Arnold House, 56 Lorne Road, Northampton, NN1 3RN. Back to Top

General Queries

33. Who are Go2.

See our About Us section and find out how to get in touch with Contact Us Back to Top

34. What time can I check in.

Check in time varies between hotels but is not usually before midday at the earliest. Similarly, check out time is at the hotel’s discretion but is usually around 11am. You may be able to arrange a later check out, subject to availability and a small fee. Back to Top

35. Why does the price go up and down over the year.

Hotels change their prices according to seasons and demand. We are subject to these rate changes at any times and such changes will be reflected in our published prices. Back to Top

36. Do you offer travel advice.

Our website contains information regarding hotels, areas and other related info. For specific advice relating to travel in general, please see the Foreign Office website – www.fco.gov.uk Back to Top

37. Do you organise flights and transfers to my hotel.

No. Go2 are an accommodation only specialist and we do our utmost to provide you with an excellent service in this area. Back to Top

38. Will I be able to park my car at the hotel.

A large number of hotels will have their own car park for guests and those that don’t will be able to supply you with details of the nearest available public car park, along with details of costs. If we have this information, it will be displayed on the hotel information page. Back to Top

39. Do you have a brochure.

No we do not produce a brochure as full details of all our hotels are featured on our website, which can be updated daily. Back to Top

40. If I agree for you to contact me, what will happen.

We may contact you from time to time with any appropriate special offers as we receive them. This would usually be by email and we will always give the option to stop receiving them at any time. We want to be of service to you, not a nuisance! Back to Top

41. Can I make any special requests like non-smoking or sea view.

This will vary from hotel to hotel and availability of any special room types will be shown on the Hotel Information page. Back to Top

42. Can I make a name change if I cannot travel.

Yes but this will be subject to the amendment fee of £15. Back to Top